Fighting Friendly Fraud · NZ / AU
Friendly fraud: a customer disputes a legitimate charge with their bank to claw back cash while keeping the goods or service. It's now the leading category of payment fraud — and it hits card-not-present, travel and experience merchants hardest, where the "product" is a service already delivered.
When the cardholder is a transient visitor from overseas, chasing them yourself is hopeless. So we find the other merchants hit the same way, verify the evidence, and hand the case to a law firm that can act — collectively. Free. Five minutes.
Report a chargeback →Free · Not a law firm · No legal advice · Your name and contact details stay sealed with Righted unless you personally say yes to a specific, named introduction.
of merchants were hit by friendly fraud in 2024 — now the leading category of payment fraud globally.
Independent industry data · 2024
of all reported fraud is now friendly fraud — up from roughly 15% the year before, and driving most merchant chargebacks.
Independent industry data
to report a chargeback to Righted, from email to submitted — including evidence upload.
Righted Platform
You delivered. They disputed. Don't eat the loss.
Drop what happened into one box. Attach proof of delivery, receipts, messages, screenshots — anything you have. Up to ten files. No legal jargon, no checkboxes.
Our system extracts the customer, card scheme, amount and jurisdiction, then quietly matches you with merchants hit by the same pattern of clawbacks.
Once a group is large enough to be viable, qualified firms see a verified, evidence-backed claim — and pursue redress collectively, not one merchant at a time.
Free to file. No account. No lawyer. We'll tell you if your chargeback can become a group claim.
Report a chargeback →